We work with our clients to create bespoke solutions. One such solution we offer is customer service support. As a third-party administrator providing full-service insurance for health and voluntary benefit needs, we are well-versed in managing customer service associated with a plan.
We take on the responsibility of managing all customer service interactions and processes required by your plan, and can also offer this as a carve-out service.
Our experience with a wide range of products, carriers, and plan types allows us to identify your needs and deliver a comprehensive solution that puts your mind at ease.
The process begins with an in-depth analysis of what you currently offer your employees and the level of customer service support you require. We then design processes and train representatives to understand your offerings and follow your business workflows.
Rest assured: we have been handling customer service needs for years, and this value-added service can give you peace of mind while ensuring your employees receive the support they need.